Privacy Policy

At Silver Express, we understand that you care how your information is used and shared, and we appreciate the trust you have demonstrated by choosing to do business with us. We therefore assure you that your information will be handled in a careful and sensible manner. This notice describes our privacy policy. By visiting Silver Express Online, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does Silver Express Gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at Silver Express Online. Here are the types of information we gather.

• Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way.  You can choose not to provide certain information, but then you might not be able to take advantage of the many features of our site. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our store, and communicating with you.
• Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses Silver Express Online.  Click here to see examples of the information we receive. . A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at Silver Express Online if we cannot recognize you, we want you to be aware that these tools exist.
• E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Silver Express Online if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.
• Information from Other Sources: We might receive information about you from other sources and add it to our account information. Click here to see examples of the information we receive.

What About Cookies?

• Cookies are alphanumeric identifiers that we transfer to your computer through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.
• While you can disable cookies altogether, cookies allow you to take full advantage of some of Silver Express Online's coolest features, and we recommend that you leave them turned on.

Does Silver Express Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries Silver Express Co controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

• Agents: We employ other companies and individuals to perform functions on our behalf. Examples include online reservations, fulfilling orders, delivering packages, sending postal mail and e-mail, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
• Promotional Offers: Sometimes we send offers to selected groups of Silver Express Online customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your Customer Communication Preferences.
• Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Silver Express Co, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
• Protection of Silver Express Co. and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Silver Express Online, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
• Online Reservation System: Silver Express Online provides online aircraft reservation to its students and rental pilots.  This is a joint project with Schedulepoint.com hosting the Web interface.  To provide the maximum benefit to our customers, it is necessary to provide database integration between Silver Express Online and Schedulepoint.com.  Basic pilot information is stored on both servers and any changes or new reservations are updated in real time.  Schedulepoint.com has agreed to be contractually bound by this privacy policy and will not use or disclose any information obtained in conjunction with this agreement for any purpose other than to provide the scheduling service.  Pilot information is maintained separately from the information provided for online shopping. 
• With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

• We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
• We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
• It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Which Information Can I Access?

Silver Express Online gives you access to a broad range of information about your account and your interactions with Silver Express Online for the limited purpose of viewing and, in certain cases, updating that information. Click here to see some examples, the list of which will change as our Web site evolves.

What Choices Do I Have?

• As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Silver Express Online features as Shopping Cart storage.
• You can add or update certain information on pages such as those listed in the "Which Information Can I Access?" section above. When you update information, we usually keep a copy of the prior version for our records.
• If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of Silver Express Online, and it is your responsibility to review them for changes.)
• Click here to explore products that offer anonymous browsing. In addition, the Federal Trade Commission provides useful information about online privacy on its own Web site, Site Seeing on the Internet.

Children

Silver Express Online does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Silver Express only with the involvement of a parent or guardian.

Safe Harbor

Silver Express Online is a participant in the Safe Harbor program developed by the U.S. Department of Commerce and the European Union. We have certified that we adhere to the Safe Harbor Privacy Principles agreed upon by the U.S. and the E.U. For more information about the Safe Harbor and to view our certification, visit the U.S. Department of Commerce's Safe Harbor Web site. If you would like to contact Silver Express directly about the Safe Harbor program, please send an e-mail to our privacy administrator.

Conditions of Use, Notices, and Revisions

If you choose to visit Silver Express Online, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of Florida. If you have any concern about privacy at Silver Express Online, please contact us with a thorough description, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Related Practices and Information

• Conditions of Use
•  Silver Express Online Bill Of Rights
• Web-Based Discussion Service Terms of Agreement
• Help department

Information You Give Us

You provide most such information when you search, or communicate with customer service. For example, you provide information when you search for a product; place an order through Silver Express Online or one of our third-party sellers; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or About You; communicate with us by phone, e-mail, or otherwise; complete a questionnaire; compile Wish Lists or other gift registries; provide employer information when opening a corporate account; participate in Discussion Boards or Silver Express Chat; provide and rate Reviews; and employ other Personal Notification Services, such as Available to Order Notifications. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; content of reviews and e-mails to us; personal description and photograph in About You; and financial information, including Social Security and driver's license numbers.

Automatic Information

Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Just Like You; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number; products you viewed or searched for; During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Information from Other Sources

Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access

Examples of information you can access easily at Silver Express Online include up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, communications preferences and address book); payment settings (including credit card information); e-mail notification settings (including Alerts, Available to Order notifications,  and newsletters); recommendations (including recent product view history, prior order history, and Favorites); shopping lists and Wish Lists.

Privacy Companies

www.anonymizer.com, www.IDzap.com, www.somebody.net, and www.zeroknowledge.com. We cannot vouch for the effectiveness of any of these products.  In addition, the Federal Trade Commission provides useful information about online privacy on its own Web site, Site Seeing on the Internet.

Your Silver Express Online Bill of Rights

1. The Silver Express Online Safe Shopping Guarantee protects you while you shop at our store, so that you never have to worry about credit card safety.

We guarantee that every transaction you make at Silver Express Online will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Silver Express Online. Read the details of this policy.

Plus, you'll be one of thousands of customers who have safely shopped with us without credit card fraud. If you feel more comfortable, you may enter only your card's last five digits and its expiration date. Once you have fully submitted your order, you may phone in the rest of your card number.

2. No obligation. Our Personal Notification Services, Silver Express Online Alerts, is provided free of charge, and you are under no obligation to buy anything.

3. Unsubscribing. You can unsubscribe or change your subscription to any of our Personal Notification Services at any time. Simply visit your  Silver Express Online Subscriptions page to modify your subscriptions online.

4. Silver Express Online Updates. As a customer or subscriber, you will occasionally receive e-mail updates about important functionality changes to the Web site, new Silver Express Online services, and special offers we think you'll find valuable. But if you'd rather not receive them, please visit your  Silver Express Online Subscriptions page to change your preferences.

5. Privacy. We know that you care about how information about you is used and shared, and we appreciate the trust that you place in us. That's why we post a Privacy Notice in our store. Simply stated, our Privacy Notice explains what information we collect from you, how we use that information, and what choices you have with respect to that information.

The Silver Express Online Safe Shopping Guarantee protects you while you shop at Silver Express Online, so that you never have to worry about credit card safety. Period.

We guarantee that every transaction you make at Silver Express Online will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Silver Express Online. See guarantee details below.

Why is Silver Express Online so safe?

• Safety in Numbers: When you shop at Silver Express Online, you'll be one of thousands of customers who safely shop with us without credit card fraud.

• Safe Technology: Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Still don't want to use your credit card on the Internet?

No problem. Just fill out our order form online. Enter only your card's last five digits and its expiration date. Once you have fully submitted your order, you will be prompted with a phone number that you can use to call in the rest of your card number.

Guarantee Details:

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, Silver Express Online will cover the entire liability for you, up to the full $50. Silver Express Online will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Silver Express Online

1.  while using the secure server.

2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

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